Refund policy
We stand behind our gear. If something’s not right, we’ll sort it.
Returns
You’ve got 30 days from the day your tee arrives to request a return.
To be eligible, the item needs to be:
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Unworn and unused
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In the same condition it arrived
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With tags still on
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In the original packaging
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With proof of purchase
To kick things off, just email us at info@creartwear.com.
Please don’t send anything back before checking in with us first — returns sent without approval won’t be accepted.
Once approved, we’ll let you know exactly where to send it and how to return it.
Damaged, Faulty, or Wrong Item
Mistakes happen — if we mess up, we own it.
Check your order when it arrives. If your tee is:
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Damaged
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Faulty
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Not finished as intended
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Or not what you ordered
Email info@creartwear.com within 48 hours, with a couple of clear photos, and we’ll make it right.
What Can’t Be Returned
Some items aren’t eligible for returns:
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Sale or discounted items
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Gift cards
If you’re unsure about a specific item, just reach out — we’re happy to help.
Exchanges
We don’t do direct exchanges.
If you need a different size or design, the quickest way is:
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Request a return (if eligible)
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Place a new order once your return is approved
EU Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you can cancel or return it within 14 days of delivery, no questions asked.
The item must be:
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Unworn and unused
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With tags attached
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In original packaging
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With proof of purchase
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved.
If approved:
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Refunds go back to your original payment method
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Processing can take up to 15 business days
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Banks may take a little longer to show the funds
If it’s been more than 20 business days since approval, email us at info@creartwear.com and we’ll look into it.