Refund policy

We stand behind our gear. If something's not right, we'll sort it.

Returns

You've got 30 days from the day your tee lands on your doorstep to send it back — no rush, but don't let it sit in the drawer forever.

To qualify, your tee needs to be:

  • Unworn and unused (sorry, campfire smoke smell doesn't count as "unused")
  • In the same shape it arrived in
  • Tags still attached
  • In its original packaging
  • With proof of purchase

Here's the deal: email us first at info@burnttoastclub.com before you send anything back. Skip that step and we won't be able to accept it — we promise it's not us being difficult, just how we keep things running smoothly. Once we give you the green light, we'll walk you through exactly where and how to send it.

Damaged, Faulty, or Just Plain Wrong

Nobody's perfect — if we dropped the ball, we'll fix it.

Give your order a once-over when it arrives. If your tee shows up:

  • Damaged
  • Faulty
  • Not quite finished right
  • Or just not what you ordered

Shoot us an email at info@burnttoastclub.com within 48 hours with a couple of clear photos, and we'll make it right. No drama, no hoops to jump through.

What We Can't Take Back

A couple of things sit outside our return policy:

  • Sale or discounted items
  • Gift cards

Not sure if your item qualifies? Just ask — we're easy to talk to.

Exchanges

We don't do straight swaps, but the workaround is simple:

  1. Request a return (assuming it's eligible)
  2. Once that's approved, place a fresh order for the size or design you actually want

EU Customers — Your 14-Day Cooling-Off Period

Shipping to the EU? You've got 14 days from delivery to cancel or return your order, no explanation needed.

Just make sure the item is:

  • Unworn and unused
  • Tags still on
  • In its original packaging
  • With proof of purchase

Refunds

Once your return lands back with us, we'll give it a look and confirm whether it's approved.

If it is:

  • Your refund goes back to whatever you paid with
  • Give it up to 15 business days to process
  • Your bank might take a little extra time to actually show it

Nothing showed up after 20 business days from approval? Email info@burnttoastclub.com and we'll chase it down.